Refund policy

Refund & Exchange Policy

All sales are final. We do not accept returns, refunds, or exchanges due to change of mind, incorrect sizing, or ordering the wrong item.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Once reviewed, we’ll be happy to assist with a replacement when applicable.

Custom & Made-to-Order Jewelry:
 All custom pieces are made specifically for you and are final sale. Custom orders cannot be canceled, changed, returned, or refunded once production has begun. Please double-check all names, spelling, sizing, and other customization details before placing your order.

Custom pieces have an estimated processing time of 3–4 weeks before shipment. This processing time does not include shipping/transit time, weekends, or holidays.

Jewelry Care & Wear:
 Our 14k gold plated jewelry should be handled with care. Normal wear, scratches, tarnishing, discoloration, bending, or damage caused by improper care, water/chemical exposure, or incorrect sizing are not considered manufacturing defects.

Chargebacks:
 If you have an issue with your order, please contact us first so we have the opportunity to resolve it. Chargebacks filed for valid orders that are still within the disclosed processing or shipping timeframe may be disputed using the order, tracking, and customer communication records.