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Frequently Asked Questions

How long does shipping take?

Non-custom orders are processed and shipped within 48 hours. Delivery time varies depending on the shipping method selected at checkout.

How long do custom pieces take?

Custom pieces require approximately 3–4 weeks of processing before shipping. Tracking will be provided once your order ships.

How can I see when my order has shipped?

Once your order ships, you’ll receive a tracking number by email. We also post packed orders on our instagram Story. 💕 Follow us @shopwvela to see if you spot yours!

What if my item arrives damaged?

Please contact us within 48 hours of delivery with your order number and clear photos of the damaged item. We’ll review it and help make it right.

What if I order a custom piece with a ready to ship item?

Your order will be shipped in two separate packages. Ready to ship items will ship within 48 hours while custom pieces require 3-4 weeks to process.